Privacy:
When you buy from us, we will ask you only the personal information needed to complete the sale and shipment. We do not sell any customer information given to us in confidence. Once the shipment is made, we will keep your information in our files for the time required by law, which will then be destroyed.
We want our customers to be satisfied with all products they purchase from us. We have been in the textile business since the 1978s and believe that the best advertising is a satisfied customer.
Quality assurance:
We want our customers to be delighted with our products. We carry first-quality carpet and padding, carpet tile, hardwood, engineered wood, laminate, and area rugs from almost all major manufacturers. We also carry supplies such as cleaners, adhesives for installation, tack strips, trim, and molding pieces for wood and laminate products. In addition, we also carry close-outs or clearance goods in almost all of our products at discounted prices. Discounted goods do not carry warranties.
Samples:
We are happy to send you a swatch of the product you want at no cost if available. It is best to have an actual sample of what you want before placing your order. This will give you the confidence that you will receive the correct product. On-line color pictures can vary from one monitor to another due to lighting. Color shades may vary slightly from dye lot to dye lot.
Shipping Policy:
We use a variety of commercial truck lines to ship your order. Certain carriers have better rates in certain areas of the United States due to being their core area of shipments. Your sales representative will find the best rate and can ship to you, collected or prepaid. If prepaid, you will know the total shipment cost before placing your order.
There are several ways to ship your order:
- Ship to the nearest freight terminal and pick up your order. This is the most economical way if you have access to a truck and the time to pick up your order.
- Ship to your installer’s location. Installers often have a lift truck to safely unload your order for holding until the day of installation. You need to talk with your installer before shipment.
- Home delivery: Most freight lines will call you before delivery to ensure someone is there to receive your order. You must also have help unloading the goods when they are delivered. There is an extra charge for home delivery. Your sales representative can give you these charges.
Warranties:
We do not manufacture or put warranties on the products we sell. All warranties come directly from the manufacturer of each product. Don’t hesitate to contact your sales representative for warranty information or if you have any questions. Should a problem arise, our claims department will be happy to assist you.
Payment Policy:
We accept Visa, MasterCard, American Express and Discover—also, cash, check and bank wire.
Defective material:
For visible defects found before installation, the manufacturer only requires a picture via e-mail or a sample showing the defect. Once the manufacturer decides, we will either issue a replacement once the material is returned or issue you a total refund, including freight charges.
Should a problem arise after installation, please get in touch with us. We will help locate an independent certified flooring inspector for you to call and schedule an inspection. Once a report is received and shows that the product is defective, we will refund the inspection cost and take proper steps to correct the problem.
Returns policy:
Once an order has been placed, it may be canceled if necessary as long as the order has not been cut or loaded to our warehouse or shipped to the customer. After that, the manufacturer will assess a restock fee, which will be passed on to the customer. The restock fees normally run between 20% to 30% of the product plus freight charges and will be determined by each manufacturer. Cuts 30 feet or less are non-refundable. Those fees do not apply if you receive defective goods or the wrong product. You must make the material available for return, as we do not ship replacement products until the first shipment is on its way back to our facility. Materials must be returned within 60 days of purchase. Materials must be inspected before being cut and installed, as claims for visible defects will not be honored after being cut or installed.
The order cannot be returned if you ask us to cut the carpet to your room size. Also, custom products that are made per your specifications are not returnable. We will send you a sample and form to sign, giving your acceptance of the product before the product is made. Custom work products have little value to anyone else. No unauthorized returns will be accepted. Don’t hesitate to contact us for a return authorization (R.A.) before returning goods.
